Styling Templates

When authoring templates in HTML, it is important to avoid using CSS to apply styles within the template content. This is because when templates are deployed to Outlook and OWA, or injected into emails by the Transport Agent, it is not possible to merge CSS styles that may be present in an email with those in the template. This is also true when campaigns and disclaimers are appended to signatures. Therefore, all styles within your HTML templates should be applied inline, for example:

<SPAN STYLE="font-family: arial; font-size: 10pt; color: black">Your text here</SPAN>

The best method to produce a clean template is to first complete the content of the template without any styles, and then applying the styles (such as bold, italic etc.) to each line as required. It also recommended to avoid pasting into the HTML WYSIWYG editor from other HTML editors, such as Microsoft Word. The reason for this these editors do not produce particularly clean HTML suitable for use in templates, which can lead to formatting problems.