Introduction

Symprex Out-of-Office Extender is a small, fast, light-weight Windows service that can reset the automatic reply sender list every midnight for all or a selected set of mailboxes.

When a user enables the Outlook Out-of-Office Assistant, an out-of-office reply is only sent once to each message sender, even if the sender sends multiple messages during the entire duration of the user being away and the assistant being enabled. This is often not sufficient if the user is away for a longer time.

If, for example, a person is out of the office for two weeks and someone sends that person an email at that period, and then again a few days, the sender will not receive a second automatic reply and is now likely to be wondering why the person is not replying.

To resolve this problem Out-of-Office Extender resets the sender list for a specified set of mailboxes every midnight on selected days of the week. This means senders will get an automatic reply the first time any day they send an email to a receiver that is out of the office. This approach avoids mail loops and avoids senders getting the same out-of-office message more than once a day, but at the same time “reminds” senders that the receiver is out of the office if they send multiple emails on different days.

As a result the software can easily improve internal and external communication and can easily serve to offer better customer service.

The product does not require any changes to Outlook clients or client machines. The overhead on Exchange Server from using this product is negligible.

Before installing Out-of-Office Extender please ensure that your computer meets the minimum system requirements. In addition, once installation has been completed, some final configuration is required in order for the application to work correctly.

About Symprex

Symprex is one of the leading companies in the world for add-on solutions for Microsoft Exchange Server, Outlook and Office 365. Please see Symprex.com for more information about Symprex and the solutions we offer.